Refund and Returns Policy

Thank you for shopping with us and purchasing our products. We are committed to providing high-quality clothing and an exceptional shopping experience. If you have any questions or issues with your purchased items, we encourage you to contact our customer service team directly for assistance.

Below is our Refund and Dispute Policy, designed to ensure that our transactions with customers are fair, transparent, and in compliance with industry standards.

1. Refund Policy

We understand that sometimes purchased items may not meet your expectations, and we offer the following refund policy:

• Return and Exchange Period: You may request a refund or exchange within 30 days of receiving your order. After 30 days, we will be unable to process refund requests.

• Refund Conditions:

  • The item must be unused, unworn, and in its original packaging.
  • A valid proof of purchase (such as order number or receipt) is required for the return.
  • If the item is defective, you may choose to return it for a full refund or request an exchange.

• Return Process:

  1. Please contact our customer service team first, providing the reason for your return or exchange request, along with your order number.
  2. Our team will review your request and provide you with the return address.
  3. Returned items must be shipped back using the method we specify, and the cost of return shipping is typically the responsibility of the customer (unless the item is defective).
  4. Once we receive the returned item and confirm it meets the return conditions, we will process your refund or exchange.

• Refund Method: Refunds will be processed to the original payment method and typically take 5-10 business days. The exact time for the refund to be credited depends on your payment provider.

2. Dispute Resolution and Claims

We highly value our relationship with customers and are committed to providing quality products and services. If you have any disputes or issues with your order or refund process, please feel free to contact us directly.

• Dispute Resolution Process:

  • If you believe your order was incorrect or not delivered on time, please contact our customer service team first to resolve the issue.
  • If the issue is not resolved in a timely manner, you may initiate a formal dispute. During the dispute process, you will need to provide purchase records, communication logs, and other relevant information to help us address your issue effectively.
  • We will cooperate fully and provide the necessary evidence to facilitate a fair resolution.

• Chargebacks:

  • If you have concerns regarding a transaction and decide to initiate a chargeback through your card issuer or payment provider, please note that we will actively cooperate in handling such disputes. To ensure a smooth process, you will need to provide relevant transaction proof.
  • We recommend that you first reach out to our customer service team, as resolving issues directly with us is typically more efficient than through the payment processor.

• Fraud Prevention: We actively monitor all transactions and use fraud prevention tools to identify and prevent potential fraudulent activity. To protect the interests of all customers, any disputes confirmed to be fraudulent will not be eligible for a refund.

3. Exceptional Circumstances

We understand that unforeseen circumstances may arise where orders are not delivered on time, or items may be defective. In such cases, please contact us immediately, and we will do our best to provide a resolution, including a refund, exchange, or other compensation.

4. Customer Responsibilities

• Please carefully review product descriptions and terms before making a purchase to ensure the items meet your needs.
• Upon receiving your items, please check the condition of the products immediately. If you notice any issues, please contact us within 7 days.

5. Policy Updates

We reserve the right to change and update our Refund and Dispute Policy at any time. Any changes will take effect once the updated policy is published. Please review our Refund and Dispute Policy periodically to stay informed of any updates.

6. Contact Information

If you have any questions or need further information, please feel free to contact us via the following methods:

• Customer Service Email: info@fashionak.com
• Customer Service Phone: +1（781）531-7133
• Customer Service Hours: Monday to Friday (excluding public holidays)

We highly value every customer’s experience and are committed to providing you with the best possible service.